Safety & Reopening Updates

We appreciate your understanding and patience as we work through the details of reopening the clinic to patients. We certainly have missed seeing you! We are working hard to keep our patients and our staff safe because health and safety are our top priorities.

We are reopening under the guidance of the regulating bodies that control the acupuncture profession and small business, including state and national organizations. As circumstances change, we will also update our procedures.

COVID-19 has changed how the clinic will operate. A general overview is offered first, followed by additional information for 1) Acupuncture and 2) Enzymes and Source of Stress Exams.

Preparing for your visit

Please read these office policies to understand your role in promoting a safe environment for us and others in our community.

If you have any symptoms, such as a cough or fever, please reschedule.
If a family member or a contact has these symptoms now or in the last 14 days, please reschedule.
Please arrive on time.
A mask is required in the clinic at this time. Please bring your own.
Please do not bring people with you unless we have made prior arrangements.
All patients will be required to fill out a COVID-19 Informed Consent form before arriving. If you have already set up your Patient Portal through our patient management software, you can navigate to this consent form in the appointment reminder email. If technical difficulties prevent you from finding the form, we will have you fill out the form at your next appointment.
We will be doing a Screening Questionnaire before every appointment
All services are by appointment only; no walk-ins will be allowed.
Payments will be by phone and can be made before or after your appointment.

Here is what to expect in the clinic for procedural flow:

The clinic doors (front and back) will be locked and unlocked strictly based on who is expected at the clinic. No walk-ins will be allowed. That means that we will not be selling products at the front desk; product orders will continue to be drop-shipped.
Appointments will be staggered to limit the number of people in the common areas and allow for extra sanitation between appointments.
You are asked to wait in your vehicle until 5 minutes before your appointment time. If you have a driver, that person will need to wait in the car or elsewhere for the duration of your appointment. Our waiting area is no longer available.
Please do not carry in anything larger than a purse.
As soon as you come in the door, please sanitize your hands at the sanitizer station near the door.
Your temperature will be taken with touchless or sanitized equipment. Once cleared as normal, you will be escorted into your treatment room.
Staff will be wearing masks and practicing social distancing. Patients will be asked to do so as well. Please bring your own mask. You will be provided a mask if you do not have one. The floors will be marked by tape to indicate 6’ distances.
If you will not wear a mask because of a medical condition, please let us know in advance of your appointment. We reserve the right to reschedule you.
After your treatment concludes, a staff member will escort you out of the building.
Payments will be collected over the phone. We now have the capability of securely storing your credit cards. We will confirm the last four digits of the card that you would like to use and send you the receipts via email.
As we continue to learn more about COVID-19, changes will more than likely occur.

We have implemented the following precautions to ensure your safety during your visit:

A deep clean and sanitation of all areas has been done.
All upholstered furniture items and waiting room materials (including water and cups) have been removed or covered with clean sheets.
Stringent sanitation protocols will be adhered to between each client and throughout the day, using EPA-certified disinfectants.
As usual, all linens will be changed between each client, including pillow and pillowcase.
Acupuncture tables will be covered with a clean sheet to meet cleaning guidelines. Extra padding and heating pads have been removed.

ACUPUNCTURE

We are booking acupuncture appointments and enzyme exams by phone for the first week or two, until we create a safe routine and iron out any wrinkles in procedures. Once we have an idea of how the days will unfold, we will open up online scheduling again. Appointment slots are limited because of the restrictions on the number of patients that can be in the clinic safely.

We have restrictions on all other accessory services we typically offer, including cupping, guasha, and moxibustion. We will not be offering these additional services at this time.

ENZYMES and SOURCE OF STRESS EXAMS

If you need enzymes, please call the clinic to place your order, ideally a week before you run out. We will be continuing to drop-ship orders until further notice. This is to minimize the number of patients in the clinic and reduce the need to decontaminate after every patient encounter.

FINAL COMMENTS

Thank you again for your patience and understanding. Because we are licensed and regulated, we must follow all of the mandates being set for us to ensure the lowest risk and the greatest safety for all. We have a variety of patients, including patients going through chemo and in significant pain, so we all must do due diligence to provide for those who are potentially immunocompromised.

If you have any questions, concerns, or feedback, please let us know. We are just happy to get back to taking care of you.